A Comprehensive Guide to Export‌ Zendesk‌ Tickets‌

Have you ever thought about moving from Zendesk? If so, then you are not alone. Many businesses are skipping the platform because it is hard to export tickets from Zendesk for which the platform is known the best.

But, don’t worry! We have compiled this guide on how to export Zendesk‌ Tickets‌ effectively. So, if you are willing to know how, then keep reading.

So, why wait? Let’s start!

If you’re wondering why some businesses choose to export tickets from Zendesk, you’re not alone. While Zendesk is a leading platform with immersive features, it isn’t always the perfect fit for every organization. On the other hand, it may not feel such a fit for every business according to its pricing.

Further, the pricing option is a secondary option, but the reason why businesses use the platform is its features. And when the features are not suitable to their business structure, then they will move from Zendesk.

Here are some common reasons to switch from Zendesk:

Cost Considerations

As businesses grow, the costs associated with Zendesk can become significant. Upgrading to higher-tier plans or adding extra features often leads to increased expenses. Companies looking to optimize their budget may seek more cost-effective solutions.

Feature Limitations

While Zendesk offers a comprehensive set of features, some businesses find that it lacks certain functionalities that are critical to their operations. Whether it’s advanced reporting, integration capabilities, or customization options, the need for additional features can prompt a move.

User Experience and Complexity

Zendesk’s extensive features can sometimes result in a vertical learning curve. Businesses may face challenges with the platform’s user interface or find that it’s not as intuitive as they’d like. Simpler, more user-friendly alternatives can be appealing.

Integration Challenges

Integrating Zendesk with other business tools and systems can be complex and sometimes costly. Companies with specific integration needs may look for platforms that offer more seamless connectivity with their existing tech stack.

Performance and Scalability

For some organizations, Zendesk’s performance may not align with their requirements, especially as they scale. Issues with speed, reliability, or handling large volumes of data can lead businesses to explore other options that better meet their needs.

Customer Support Experiences

While Zendesk generally provides strong support, individual experiences can vary. Businesses dissatisfied with the support they receive may consider alternatives that offer more responsive or personalized service.

Here are some considerations that you should have in mind while finding Zendesk alternatives.

• Cost-Effective Solutions: Platforms that offer similar or enhanced features at a lower cost can attract businesses looking to save money.
• Enhanced Functionality: Solutions with advanced reporting, more flexible customization, or specific integrations can appeal to those who need additional capabilities.
• User-Friendly Interfaces: Platforms designed with a focus on ease of use can provide a more intuitive experience for teams.
• Better Integration Options: Alternatives that offer more straightforward or versatile integration options can simplify tech stack management.
• Performance and Reliability: Options demonstrating superior performance and scalability can be attractive for growing businesses.

You have three helpful options for exporting your Zendesk data:

1. Direct Export from Zendesk Support: Available only to those on higher-tier plans.
2. Using Zendesk’s API: Ideal for those comfortable with coding and data management.
3. Choosing a Third-Party Solution: A straightforward choice if you want a hassle-free experience.

1. Direct Export from Zendesk Support

For those on Zendesk’s Professional or Enterprise plans, data export is a built-in feature. However, it’s not activated by default. Here’s how to enable it:

Enabling Data Export

1. Activate the Feature: As an admin, contact Zendesk Customer Support to request activation. Be sure to include your Zendesk Support subdomain.
2. Configure Email Domain Settings:

•  Navigate to the “Cog” icon on the sidebar.
• Go to Manage > Reports.
• Select the Export tab (Note: Some Zendesk Versions have export options in a separate tab).
• Re-add your email domain under the Approved email domain section and click Save.

Disabling Data Export

1. Click on the “Cog” icon on the sidebar.
2. Go to Manage > Reports.
3. Choose Disable exports and confirm by clicking Ok.

You can export in CSV, JSON, or XML formats. Although you can only perform one export at a time, we recommend exporting all three formats for future use. Once the export is complete, you’ll receive an email with a download link that’s valid for three days.

2. Writing Your Own Script

For those on Essential or Team plans, exporting data requires a bit more effort. Zendesk provides a well-documented API that lets you handle exports manually. This method isn’t ideal for everyone but can be a viable option for those with coding experience.

3. Choosing for a Ready-Made Solution

For an easy, efficient way to export your data, consider using a third-party service like Help Desk Migration. Our service is fully automated, works with any plan, and simplifies the migration process.

Exporting with Help Desk Migration

• To a File: Export Zendesk data (tickets and knowledge base records) to a CSV file quickly without disrupting your workflow. This option isn’t free, but it’s affordable.
• To Another Help Desk: Seamlessly transfer data to virtually any help desk platform. No need for data migration expertise—our service handles everything, allowing you to focus on other tasks. As an authorized Zendesk partner, we ensure a smooth, reliable migration experience.

How Does It Work?

1. Connect Zendesk: Select Zendesk as your source platform, enter the URL, and grant access to your data.
2. Connect Target Platform: Choose your target help desk and provide the necessary credentials.
3. Select Entities: Choose which data to migrate and map fields as needed.
4. Trial Migration: Run a demo migration to preview results. If all looks good, proceed with the full migration.

As you have learned so far, choosing the right method for exporting tickets from Zendesk depends on your needs, requirements, and resources. Whether you are going to use the built-in Zendesk ticket exporting, use API, or choose a third party, each has its own benefits and drawbacks.

However, we have discussed each way in detail, which you can follow. So, if you have any questions or need further assistance, don’t hesitate to contact us.